VIR Vulnerability Intelligence Relay

CVE-2012-4751

medium
Published 2012-10-22 · Modified 2026-04-29
💬 Discuss on Community ✚ Propose mitigation
CVSS v3
—
CVSS v4 NEW
—
not yet in upstream
VIR risk
5.3

Description

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.

Predictions

Exploit likelihood
20%
Patch ETA
—

Heuristic predictions, AS-IS, for prioritization only.

Mitigations

No mitigations published for this CVE yet.

The vendor-content worker queues fetches as references arrive (check back in a few minutes). Or — if you've already worked around this in production — publish your fix to the community-verified tier.

✚ Propose a mitigation on Community → Mitigations published via the community go through AI scoring + 2 human reviewers + 7-day silent objection window before landing here with source_tier=community-verified.

Exploits

Public proof-of-concept code below. AS-IS, for defenders and authorised testing only.

Exploit-DB

EDB-22070 webapps windows verified
Mike Eduard · 2012-10-18

OTRS 3.1 - Persistent Cross-Site Scripting

Source code queued for fetch — refresh in a moment.
EDB-20959 webapps windows
Mike Eduard · 2012-08-31

OTRS Open Technology Real Services 3.1.8/3.1.9 - Cross-Site Scripting

Source code queued for fetch — refresh in a moment.

OS impact
OSVersionStatusFixed in
debian debianbullseyefixed3.1.7+dfsg1-6

Application impact
VendorProductVersionsFixed
otrsotrs2.4.0
otrsotrs2.4.1
otrsotrs2.4.2
otrsotrs2.4.3
otrsotrs2.4.4
otrsotrs2.4.5
otrsotrs2.4.6
otrsotrs2.4.7
otrsotrs2.4.8
otrsotrs2.4.9
otrsotrs2.4.10
otrsotrs2.4.11
otrsotrs2.4.12
otrsotrs2.4.13
otrsotrs2.4.14
otrsotrs3.0.0
otrsotrs3.0.1
otrsotrs3.0.2
otrsotrs3.0.3
otrsotrs3.0.4
otrsotrs3.0.5
otrsotrs3.0.6
otrsotrs3.0.7
otrsotrs3.0.8
otrsotrs3.0.9
otrsotrs3.0.10
otrsotrs3.0.11
otrsotrs3.0.12
otrsotrs3.0.13
otrsotrs3.0.14
otrsotrs3.0.15
otrsotrs3.0.16
otrsotrs3.1.0
otrsotrs3.1.1
otrsotrs3.1.2
otrsotrs3.1.3
otrsotrs3.1.4
otrsotrs3.1.5
otrsotrs3.1.6
otrsotrs3.1.7
otrsotrs3.1.8
otrsotrs3.1.9
otrsotrs3.1.10

References

CWEs

CWE-79

Community-verified mitigations for this CVE will appear above when contributors publish them.

Verify integrity in audit chain (admin only). AS-IS.