CVE-2017-9324

high

Published 2017-06-12 · Modified 2026-05-13

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CVSS v3

8.8

CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

CVSS v4 NEW

—

not yet in upstream

VIR risk

8.8

Description

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Predictions

Exploit likelihood

92%

Patch ETA

—

Heuristic predictions, AS-IS, for prioritization only.

Mitigations

No mitigations published for this CVE yet.

The vendor-content worker queues fetches as references arrive (check back in a few minutes). Or — if you've already worked around this in production — publish your fix to the community-verified tier.

✚ Propose a mitigation on Community → Mitigations published via the community go through AI scoring + 2 human reviewers + 7-day silent objection window before landing here with source_tier=community-verified.

OS impact

OS	Version	Status	Fixed in
debian	8.0	affected
debian	9.0	affected
debian	bullseye	fixed	`5.0.20-1`

Application impact

Vendor	Product	Versions	Fixed
otrs	otrs	`{"startIncluding":"3.3.0","endIncluding":"3.3.16"}`

References

CWEs

CWE-269

Community-verified mitigations for this CVE will appear above when contributors publish them.

Verify integrity in audit chain (admin only). AS-IS.